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Email this page • Copyright © Arrowhead Electronic Healthcare, LLC
eDiary Reliability Engineering
data Transmission
usabilty
Software Config
customer SErvice
• Fewer data transmission errors to troubleshoot
• Fewer software components to support
• Fewer hardware kit SKUs to troubleshoot
• Fewer data transmission set-ups to troubleshoot
• Fewer usability errors to troubleshoot
Customer Service

We don’t mind saying that Arrowhead’s call support personnel have the easiest job in the eDiary industry. They're not avoiding hardwork - and they work extremely hard when needed - it's just that ePRO-LOG has been engineered to have fewer and less complex troubleshooting issues than the typical eDiary:

 

 

 

 

“I can honestly say that you guys are the best of the companies providing these systems that I have worked with.  You always have a positive, helpful attitude and get back with me on any question extremely efficiently!” 

-email received from study coordinator